TENDER ANALYSIS REPORT ================================================== Eligibility/Qualification Criteria or conditions for bidder ----------------------------------------------------------- --- From 148794989.pdf (chunk 1) --- The tenderer should fulfill the following eligibility criteria: - Should be registered either as a Company under Companies Act 1956/2013 or Cooperative Society under the Co-operative Society Act, 1972 or Society under the Society Act, 1960 or as a Partnership (including Limited Liability Partnership) under Partnership Act, 1932 or Proprietorship Firm or Joint Venture/Consortium, and should be in existence as such entity for not less than three years as on 31.03.2024. - Should be in possession of (i) Trade License (ii) PAN Card [in the name of Company/Firm or Proprietor] (iii) GST Registration issued by the competent authority. - The proprietor or any of its partners/directors of the partnership firm/company or the Secretary of the Co.op. Society / Society etc. should not have been black listed/ debarred by any of the government agencies or department. - Minimum Average Annual turnover of the firm (Lead Partner in case of JV/Consortium) should be Rs. 20.00 lakhs during the last 3 financial years. - The Tenderer (Lead partner in case of JV/Consortium) should have undertaken and successfully executed similar works i.e. implementation of 'Chatbot based Cashless Online Ticketing System' during last three financial years in any Central Government/State Government/Autonomous Bodies/Public Sector Undertakings/Local Bodies/Municipalities/large Corporate Bodies and meet any one of the following criteria: * At least One Annual Contract of value 80% of the estimated cost i.e. Rs. 14.00 Lakh (EXCLUDING GST) * OR At least Two Annual Contract of value 50% of the estimated cost i.e. Rs. 14.00 Lakh (EXCLUDING GST) * OR At least Three Annual Contract of value 40% of the estimated cost i.e. Rs. 14.00 Lakh (EXCLUDING GST) ================================================== Evaluation criteria or method ----------------------------- --- From 148794989.pdf (chunk 1) --- A two-stage procedure will be adopted for evaluating the proposals: **Technical Evaluation (100 marks total):** 1. Previous Experience of Agency (10 marks): - 3 Years - 6 Marks - More than 3 years up to 5 years – Bonus 2 marks - More than 5 years – Bonus 4 Marks 2. Credential (15 marks): - For Completed Annual Contract of value of ≥ Rs. 11.00 Lakh: 12 marks for each work (Maximum 12 marks) - For Completed Annual Contract of value of ≥ Rs. 07.00 Lakh: 6 marks for each work (Maximum 12 marks) - For Completed Annual Contract of value of ≥ Rs. 05.60 Lakh: 4 marks for each work (Maximum 12 marks) - Strength of Biodata (3 marks) 3. Financial Soundness (10 marks): - Average Turnover of Rs. 20.00 lakhs to 30.00 lakhs – 5 marks - Average Turnover over Rs. 30.00 lakhs up to 50.00 lakhs – Bonus 3 marks - Average Turnover of more than Rs. 50.00 lakhs – Bonus 5 marks 4. Technical Proposal/Presentation (65 marks): - Technology Implementation & user friendliness (15 marks) - Implementation Support - Technical (10 marks) - Post Implementation Support – Manpower (10 marks) - Methodology for keeping minimum down time (10 marks) - Online/Offline ticket Verification System (10 marks) - Overall intuitiveness of the proposal (10 marks) Agencies securing minimum 70 marks out of 100 will be shortlisted and the financial bids of only the shortlisted agencies will be opened. ================================================== Documents needed to submit the bid ---------------------------------- --- From 148794989.pdf (chunk 1) --- **TECHNICAL BID ENVELOPE shall contain:** - Scanned copy of Demand Draft/Pay order/Banker's Cheque for EMD or RTGS/NEFT receipt - Scanned copies of valid and updated certificates issued by NSIC/MSME (if applicable) - Scanned copy of Enlistment Order/Registration certificate with appropriate Authority - Digitally signed e-Tender document - Scanned copies of EXPERIENCE CERTIFICATES/CONTRACT EXECUTION CERTIFICATE along with Work Order/Letter of Intent - Scanned copy of Declarations and Undertaking (as per Annexure-IV) - Scanned copies of Trade License, PAN, GST Registration, IT return, audited balance sheet with Profit & Loss accounts of last 3 years - Detailed Proposal for 'Chatbot based Cashless Online Ticketing System' **FINANCIAL BID ENVELOPE shall contain:** - Rate Quote Sheet in .XLS format - Scanned copy of complete breakup of rates showing service charges and GST component with signature & seal --- From 148794989.pdf (chunk 2) --- From the document, bidders need to submit: 1. Required bid documents as indicated in the tender document 2. Digitally signed documents uploaded one by one 3. Financial bids in the standard BOQ format provided 4. Printed acknowledgement of bid submission 5. Various declarations and undertakings as per the annexures ================================================== Scope of work of the whole project ---------------------------------- --- From 148794989.pdf (chunk 1) --- The scope of work is mentioned in Annexure-III, which is not fully provided in this chunk. However, the document indicates the project involves implementation of 'Chatbot based Cashless Online Ticketing System' at National Science Centre, Guwahati. From the analysis section, the proposed solution should be: - Smart and Convenient: Offer a user-friendly interface for online ticket purchase - Self-service and Cashless: Eliminate the need for human intervention and promote cashless transactions - Secure: Ensure secure online transactions and data protection --- From 148794989.pdf (chunk 2) --- The scope of work involves implementation of Chatbot based Cashless Online Ticketing System at National Science Centre, Guwahati with the following features: 1. Online ticketing options for: - Main entry tickets (General Visitor, Group Visitor, Organized Student Groups, BPL Card Holder, Special Visitor/VIP) - Parking fees (2-Wheeler, 3 & 4-Wheeler, Bus) - Picnic fee - Various shows and facilities (Science Demonstration, Science on a Sphere, 3D Film Show, Planetarium Show, Mockup Coal Mine Show, TV Studio) 2. Technical requirements: - Robust, flawless and user-friendly solution - Secure with SSL certification and end-to-end encryption - Payment gateway integration - Ticket validation/verification method - Cloud-based/local server maintenance - Administrator dashboard control - Customized report generation - Technical person stationed at NSCG on all working days - Refund mechanism for technical glitches ================================================== Amount of EMD fee ----------------- --- From 148794989.pdf (chunk 1) --- Rs. 28,000/- (i.e. 2% of the annual departmental estimated value of Rs. 14,00,000/-) ================================================== Relaxation or preference given to any kind of company or bidder --------------------------------------------------------------- --- From 148794989.pdf (chunk 1) --- Exemption for submission of EMD will be given to NSIC/MSME certified firms as per prevailing Govt. guidelines. However, no exemption will be allowed for submission of Security Deposit/Retention Money to NSIC/MSME certified firms. --- From 148794989.pdf (chunk 2) --- The document mentions relaxation for MSME registered bidders, as indicated in Annexure-V and Annexure-XIII, but specific details of the relaxation are not fully described in this chunk. ================================================== Payment terms ------------- --- From 148794989.pdf (chunk 1) --- The monthly bill (for past month) will be remitted to the agency within two weeks from the date of submission (provided the bill should be correct/in order). --- From 148794989.pdf (chunk 2) --- The payment terms mentioned include: 1. Payment through e-payment on monthly basis within 30 days from submission of proper and pre-receipted GST compliant bill 2. Proportionate deduction for failure to provide requisite services 3. Reimbursement of GST as applicable on production of proof of deposit ================================================== BOQ requirements ---------------- --- From 148794989.pdf (chunk 2) --- The document mentions a standard price Schedule Format (BOQ) provided with the tender document that must be used by all bidders. The departmental estimate indicates maximum service charges per ticket of Rs. 1.75 (approximately Rs. 14,00,000/- yearly) to be paid to the Agency. ================================================== Annexures or forms or formats ----------------------------- --- From 148794989.pdf (chunk 1) --- The document mentions several annexures: - Annexure – I: BID EVALUATION CRITERIA AND SELECTION PROCEDURE - Annexure – I (a): DETAILS OF THE SUPPORTING DOCUMENTS IN CLAIM OF EACH ELIGIBILITY CRITERIA - Annexure – II: INSTRUCTION FOR ONLINE BID SUBMISSION - Annexure – III: SCOPE OF WORK & TECHNICAL SPECIFICATION - Annexure – IV: DECLARATION-1, DECLARATION-2, UNDERTAKING - Annexure – V: BID SECURITY (Earnest Money Deposit) Declaration in respect of MSMEs - Annexure – VI: Format for Certificate to be typed on non-judicial paper - Annexure – XIII: DECLARATION ON REGISTRATION AS MSME - Annexure – XIV: CHECK LIST ON PREPARATION OF BIDS - Annexure – XV: AGREEMENT --- From 148794989.pdf (chunk 2) --- The following annexures are mentioned in this chunk: 1. Annexure-III: Scope of Work & Technical Specification 2. Annexure-IV: Format for Declarations & Undertaking 3. Annexure-V: Bid Security (EMD) Declaration for MSMEs 4. Annexure-VI: Format for Certificate regarding blacklisting 5. Annexure-XIII: Declaration on Registration as MSME 6. Annexure-XIV: Check List on Preparation of Bids 7. Annexure-XV: Agreement format 8. Annexure-XVI: Declaration-cum-Irrevocable Undertaking ==================================================